Privacy Policy
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned purchase reminders), text marketing offers, and transactional text, including requests for reviews from us.
Our website uses cookies to track the items you have placed in your shopping cart, even if you have canceled your order. This information is used to determine when to send shopping cart reminder text messages.
Collection of personal data
When you visit the website, we collect certain information about your device, your interaction with the website and information necessary to process your purchases. We may also collect additional information when you contact us for customer service. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Data”. In the list below you will find more information about what personal data we collect and why.
device information
Purpose of collection: to load the website precisely for you and to perform analytics on website usage in order to optimize our website.
Source of Collection: Collected automatically when you access our website by using cookies, log files, web beacons, tags or pixels [ADD OR SUBTRACT OTHER TRACKING TECHNOLOGIES USED].
Disclosure for a business purpose: shared with our processor Shopify [ADD OTHER VENDORS YOU SHARE THIS INFORMATION WITH].
Personal Information collected: Web browser version, IP address, time zone, cookie information, what websites or products you view, search terms and how you interact with the website [ADD OR SUBTRACT OTHER PERSONAL INFORMATION COLLECTED].
Ordering Information
Purpose of Collection: To provide you with products or services in order to perform our contract, process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud and where this is compatible with the consistent with the preferences you have shared with us to provide you with information or advertising relating to our products or services.
Collection source: Collected from you.
Disclosure for a business purpose: shared with our processor Shopify [Add any other vendors with whom you share this information. E.G. SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers [INSERT ALL OTHER PAYMENT METHODS ACCEPTED]), email address, and phone number.
Customer Support Information
Purpose of the collection:
Collection source:
Disclosure for a Business Purpose:
Personal Data Collected: [INSERT OTHER INFORMATION COLLECTED FROM YOU: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
Purpose of Collection: Providing customer support.
Collection source: Collected from you
Disclosure for a Business Purpose: [ADD ALL SUPPLIERS USED FOR PROVIDING CUSTOMER SUPPORT]
Personal Information Collected: [ADD ANY CHANGES TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS REQUIRED.]
irrelevant
The Website is not intended for persons under the age of [INSERT AGE]. We do not intentionally collect personally identifiable information from children. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us at the address above to request deletion.
share personal information
We share your personal information with service providers to help us provide our services and perform our contracts with you, as described above. For example:*We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
*We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
[INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]
[INSERT THE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]
behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we think may be of interest to you. For example:[INSERT IF APPLICABLE] We use Google Analytics to understand how our customers use the website. You can find more information about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.
[INSERT IF YOU USE A THIRD-PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITIES ON YOUR SITE] We share information about your use of the website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may consent to depending on your location).
[Insert if using Shopify Audiences] We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have purchased from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the site, your purchases, and the email address associated with your purchases with Shopify Audiences, which allows other Shopify merchants to make offers that you may be interested in.
[INSERT OTHER ADVERTISING SERVICES USED]
For more information about how targeted advertising works, visit the Network Advertising Initiative (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
[INCLUDE LINKS FOR EVALUATION OF THE SERVICES USED. COMMON LINKS ARE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/.
Use of Personal Data
We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfilling your order, and to keep you informed of new products, services and offers.[INSERT THE FOLLOWING SECTION IF YOUR BUSINESS IS LOCATED IN EUROPE OR IF YOU HAVE CUSTOMERS IN EUROPE]
legal basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal data based on the following legal bases:
Your permission;
The performance of a contract between you and the Website;
Compliance with our legal obligations;
To protect your vital interests;
performance of a task in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
retention
If you place an order through the Website, we will retain your personal information for our records unless and until you ask us to erase that information. For more information on your right to erasure, see the “Your Rights” section below.
Automated Decision Making
If you are an EEA resident, you have the right to object to processing that is based solely on automated decision-making (including profiling) where that decision-making produces legal effects concerning you or otherwise significantly affects you.We [DO/DO NOT] engage in fully automated decision making with legal or otherwise significant implications using Customer Data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant impact on you.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Sale of Personal Information
[INSERT THE FOLLOWING SECTION IF YOUR BUSINESS IS GOVERNED BY THE CALIFORNIA CONSUMER PRIVACY ACT AND SELLS PERSONAL INFORMATION AS DEFINED IN THE CALIFORNIA CONSUMER PRIVACY ACT]Our website sells personal information as defined in the California Consumer Privacy Act of 2018 (“CCPA”).
[Insertion:
categories of information sold;
[IF USING SHOPIFY AUDIENCES: information about your use of the website, your purchases and the email address associated with your purchases]
instructions on how to opt out of sales;
Whether your business sells information from minors (under 16) and whether you receive positive approval;
If you offer a financial incentive to sell information, identify the incentive.]
your rights
GDPR
If you are an EEA resident, you have the right to access the personal information we hold about you, port it to a new service and request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SUBMITTING ACCESS, DELETION, CORRECTION AND PORTABILITIES REQUESTS]Your personal data will initially be processed in Ireland and then transferred for storage and further processing outside of Europe, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right of access"), port it to a new service, and request that your personal Data will be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information above.If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that is downloaded onto your computer or device when you visit our website. We use a number of different cookies including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by enabling the website to remember your actions and preferences (e.g. login and region selection). This means that you do not have to re-enter this information every time you return to the website or browse from one page to another. Cookies also provide information about how people use the website, e.g. B. whether they are visiting for the first time or whether they are visiting regularly.We use the following cookies to optimize your experience on our website and to provide our services.
[Be sure to compare this list with Shopify's current cookie list on the merchant storefront: https://www.shopify.com/legal/cookies ]
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they were downloaded to your device.
You can control and manage cookies in various ways. Please note that removing or blocking cookies may affect your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Settings" menu. For more information on how to change your browser settings or how to block, manage or filter cookies, please consult your browser's help file or visit websites such as: www.allaboutcookies.org.
Also, please note that blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
don't track
Please note that we do not change our data collection and use practices when we detect such a signal from your browser, as there is no consistent industry understanding of how to respond to "Do Not Track" signals.
change
We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for other operational, legal or regulatory reasons.
complaints
As mentioned above, if you wish to make a complaint, please contact us by email or by post using the details provided under "Contact Us" above.If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
