Refund policy
We have a 30 day return policy, which means you have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return you can contact us at (support@geplicawatch.com). If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions, you can always contact us at (support@geplicawatch.com).
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or you receive the wrong item so we can investigate and resolve the issue.
Exchange
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return you can contact us at (support@geplicawatch.com). If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions, you can always contact us at (support@geplicawatch.com).
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or you receive the wrong item so we can investigate and resolve the issue.
Exchange
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
